Return Policy/Guarantee

CUSTOMER SATISFACTION
Our number one goal is to have happy customers who want to wear and share our jewelry. We will do everything possible to ensure customer satisfaction. We appreciate your business and want you to be a repeat customer and to feel comfortable recommending us to family, friends and colleagues.

30 DAY RETURN POLICY ON STOCK ITEMS
We want you to be completely satisfied with your purchase. If you have a problem, please do not hesitate to contact us immediately when your order arrives. We are more than happy to replace items that you are not happy with, or to offer you a full refund less the shipping cost.

Unfortunately, we cannot accept any items after 30 days due to an individual's "wearing style". Most companies will not accept returns after jewelry has been worn due to wear and tear, but we want you to try it out. We hope you understand that we all have different levels of "wear and tear". Some of us will wear jewelry while playing football in the backyard with our kids, while others may wear it only to church or the office.

For wholesale orders there will be a 20% restocking fee for orders returned after 30 days.  We will not accept inventory that has been altered in anyway from our original packaging.

If you have any questions you may call 770-394-3598 or e-mail us at
info@compelling-creations.com. We will promptly respond and assist you. Be sure to check your items when you receive them for any possible damage from shipping. You must report damages to UPS within 7 days of receipt for a full replacement or refund (UPS = 800-742-5877). Our return address for all items is 2526 Mount Vernon Road Suite B - 142 Atlanta, GA 30338.

CUSTOM ORDERS
Please check your order for any manufacturing defects upon receipt of your order. Please keep in mind that each piece is individually handcrafted and may contain a few imperfections. This only makes each piece that much more unique.
Because we cannot restock custom orders, custom jewelry can only be returned for an exchange within 10 days of the purchase date. We cannot accept returns on custom jewelry that has been worn, altered or engraved. Please allow 4 weeks for exchanged pieces to ship.

PURITY
In its natural state, pure silver is very soft, so it is often alloyed with copper for strength. All of our sterling silver items are marked with the number “.925”. Sometimes it is hidden inside the bail of a pendant. The number .925 means that the alloy is at least 92.5% silver and 7.5% copper. This quality stamp is your assurance of the pieces’ integrity.

CARE
With proper care, your jewelry will last a lifetime. Your sterling silver jewelry should be stored in a cool, dry place to avoid oxidation. A good idea is to keep your jewelry in a zip lock bag or an anti-tarnish bag when not in use. Do not store your silver directly on wood or in tissue paper, which often contains acids that can affect silver’s finish. Avoid exposing your silver to household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water, as these chemicals can damage silver. Do not dip any oxidized, resin filled, or stone jewelry in silver cleaner. Instead, use a silver cleaning cloth to polish.

Thank you for choosing a Compelling Creations design!